隐私政策Privacy Policy

1. 我们是谁1. Who We Are

带货牛 ERP 由郑州优豚网络科技有限公司运营。注册地址：郑州市高新区创业中心2号楼A702室。客服邮箱：support@daihuoniu.com；联系电话：0371-5512-9006。本政策中的“我们”指郑州优豚网络科技有限公司及带货牛 ERP 服务团队。Daihuoniu ERP is operated by Zhengzhou Youtun Network Technology Co., Ltd. Registered address: Room A702, Building 2, Entrepreneurship Center, High-tech Zone, Zhengzhou, China. Support email: support@daihuoniu.com; phone: +86 371 5512 9006. “We” refers to Zhengzhou Youtun Network Technology Co., Ltd. and the Daihuoniu ERP service team.

2. 本政策适用范围2. Scope

本政策说明我们在提供官网访问、账号注册、软件下载安装、店铺授权、商品管理、订单处理、库存同步、物流发货、采购管理、客服支持和安全运维时如何处理信息。若某项服务另有单独协议或隐私说明，以该单独说明和本政策共同适用。This policy explains how we process information when providing website access, account registration, software download and installation, store authorization, product management, order processing, inventory synchronization, shipping, purchasing, support, and security operations. If a specific service has separate privacy terms, those terms apply together with this policy.

3. 我们收集的信息3. Information We Collect

我们按服务需要收集以下类型的信息：We collect the following categories of information as needed to provide the service:

• 账号与联系信息：姓名、公司名称、手机号、邮箱、登录账号、角色、权限、客服沟通记录。Account and contact information: name, company name, phone number, email, login account, role, permissions, and support communications.
• 企业和店铺信息：公司资料、店铺名称、站点、授权状态、业务配置、团队成员和操作权限。Business and store information: company profile, store name, marketplace, authorization status, business settings, team members, and access permissions.
• Amazon 授权数据：卖家授权后产生或同步的商品、目录、价格、库存、订单、发货、采购和报表相关数据。Amazon authorization data: product, catalog, pricing, inventory, order, shipment, purchasing, and reporting data generated or synchronized after seller authorization.
• 买家个人信息：订单履约所需的买家姓名、收货地址、电话、订单号、配送信息、售后记录等。Buyer personal information: buyer name, shipping address, phone number, order number, delivery information, support records, and similar information needed for order fulfillment.
• 设备与日志信息：IP 地址、设备标识、浏览器类型、系统版本、登录时间、操作日志、错误日志、安全事件记录。Device and log information: IP address, device identifiers, browser type, system version, login time, operation logs, error logs, and security event records.

4. 信息来源4. Sources of Information

信息可能来自你主动提交、你的团队成员配置、你授权的 Amazon 店铺、系统自动生成的日志、客服沟通，以及为提供服务所需的云服务、消息通知、物流或技术服务供应商。Information may come from your submissions, settings made by your team members, Amazon stores you authorize, system-generated logs, support communications, and cloud, notification, logistics, or technical service providers needed to deliver the service.

5. 我们如何使用信息5. How We Use Information

• 创建、验证、维护账号，并提供登录、权限和团队协作功能。Create, verify, and maintain accounts, and provide login, permissions, and team collaboration features.
• 提供商品采集、商品编辑、商品刊登、批量改价、库存同步、订单同步、物流发货和采购管理。Provide product sourcing, product editing, listing management, bulk pricing, inventory synchronization, order synchronization, shipping, and purchasing management.
• 根据卖家指令处理 Amazon 商品、价格、库存、订单和履约数据。Process Amazon product, pricing, inventory, order, and fulfillment data according to seller instructions.
• 提供客户服务、培训、故障排查、系统通知、安全审计和业务连续性保障。Provide customer support, training, troubleshooting, system notifications, security audits, and business continuity.
• 遵守适用法律法规、平台政策、审计要求、争议处理和监管要求。Comply with applicable laws, platform policies, audit requirements, dispute handling, and regulatory obligations.

6. Amazon 数据使用限制6. Amazon Data Use Restrictions

我们仅在卖家主动授权和功能所需范围内访问 Amazon 数据。我们不会出售、出租、公开披露 Amazon 数据，不会将 Amazon 买家个人信息用于广告画像、营销推广、非授权数据分析或与卖家授权功能无关的目的。我们不会要求卖家提供 Amazon 登录密码，店铺授权应通过 Amazon 官方授权流程完成。We access Amazon data only within seller authorization and feature necessity. We do not sell, rent, or publicly disclose Amazon data, and we do not use Amazon buyer personal information for advertising profiles, marketing, unauthorized analytics, or purposes unrelated to seller-authorized features. We do not ask sellers for Amazon login passwords; store authorization should be completed through Amazon’s official authorization flow.

7. 买家个人信息处理7. Buyer Personal Information

订单中的买家姓名、地址、电话等个人信息仅用于订单履约、物流发货、售后服务、退换货、争议处理和依法必须保留的经营记录。系统会限制非必要人员访问买家个人信息，并通过权限、日志和安全控制减少误用风险。Buyer names, addresses, phone numbers, and similar order information are used only for order fulfillment, shipping, customer support, returns, dispute handling, and legally required operating records. The system restricts unnecessary access to buyer personal information and uses permissions, logs, and security controls to reduce misuse risk.

8. 信息共享和服务供应商8. Sharing and Service Providers

我们不会出售或出租个人信息。为提供服务，我们可能在必要范围内与云托管、数据库、短信/邮件通知、客服、物流、支付、监控、安全和技术支持供应商共享信息。我们要求供应商仅按我们的指示处理信息，并采取合理安全措施。我们也可能在法律法规、司法行政要求、平台审核、公司重组或保护合法权益时披露必要信息。We do not sell or rent personal information. To provide the service, we may share information as necessary with cloud hosting, database, SMS/email notification, support, logistics, payment, monitoring, security, and technical support providers. We require providers to process information only under our instructions and apply reasonable safeguards. We may also disclose necessary information for laws, judicial or administrative requests, platform reviews, corporate reorganization, or protection of legitimate rights.

9. 存储位置和跨境处理9. Storage Location and Cross-Border Processing

我们可能在中国境内或服务供应商运营的其他地区存储和处理数据。若业务、云服务或平台接口需要跨境处理，我们会按照适用法律和平台要求采取合同、权限控制、加密传输和最小化访问等保护措施。We may store and process data in China or other regions where our service providers operate. Where business needs, cloud services, or platform APIs require cross-border processing, we apply safeguards such as contracts, access controls, encrypted transmission, and minimized access in accordance with applicable laws and platform requirements.

10. Cookie 和同类技术10. Cookies and Similar Technologies

我们使用必要 Cookie、会话标识和本地存储来保持登录状态、语言偏好、账号安全和基础统计。你可以在浏览器中管理 Cookie 设置，但禁用必要 Cookie 可能影响登录、语言切换和部分系统功能。We use necessary cookies, session identifiers, and local storage to maintain login state, language preference, account security, and basic analytics. You can manage cookies in your browser, but disabling necessary cookies may affect login, language switching, and some system features.

11. 数据安全措施11. Data Security Measures

我们采用 HTTPS 传输、访问控制、角色权限、敏感字段加密、令牌保护、操作审计、异常监控、备份恢复、员工权限管理和安全培训等措施保护数据。更多细节请查看 数据安全与 Amazon SP-API 使用说明。We use HTTPS transmission, access controls, role permissions, sensitive-field encryption, token protection, operation audits, anomaly monitoring, backup recovery, employee access management, and security training to protect data. See Data Security and Amazon SP-API Data Usage Statement for more details.

12. 数据保留和删除12. Retention and Deletion

我们仅在实现本政策所述目的所需期间保存信息。Amazon 订单中的买家个人信息默认不超过订单交付后 30 天，法律、税务、监管或纠纷处理要求继续保留的除外。非买家个人信息会按账号状态、业务记录、审计和安全需要保存；安全日志通常保留不少于 12 个月。卖家解绑店铺或终止服务后，我们会按请求、合同、法律和平台要求删除、匿名化或限制访问相关数据。We retain information only for as long as needed for the purposes described in this policy. Buyer personal information in Amazon orders is retained no longer than 30 days after order delivery by default, except where continued retention is required for legal, tax, regulatory, or dispute purposes. Non-buyer personal information is retained based on account status, business records, audit, and security needs; security logs are typically retained for at least 12 months. After a seller disconnects a store or terminates service, we delete, anonymize, or restrict access to relevant data according to requests, contracts, laws, and platform requirements.

13. 你的权利和选择13. Your Rights and Choices

你可以申请访问、更正、导出、删除账号数据，申请解绑 Amazon 店铺，或撤回某些授权。为了保护账号和店铺安全，我们可能需要验证你的身份、公司权限和请求范围。若请求影响正在履行的订单、法定记录或争议处理，我们可能在必要范围内延迟或限制处理。You may request access, correction, export, or deletion of account data, request disconnection of an Amazon store, or withdraw certain authorizations. To protect account and store security, we may verify your identity, company authority, and request scope. If a request affects active order fulfillment, legal records, or dispute handling, we may delay or limit processing as necessary.

14. 数据安全事件14. Security Incidents

如果发生可能影响用户或 Amazon 数据安全的事件，我们会启动内部响应流程，评估影响范围，采取隔离、修复、审计和补救措施，并在法律法规或平台要求的时间内通知受影响用户、平台或监管机构。If an incident may affect user or Amazon data security, we initiate an internal response process, assess impact, apply containment, remediation, audit, and corrective measures, and notify affected users, platforms, or regulators within timelines required by law or platform requirements.

15. 未成年人15. Minors

我们的服务面向企业和商业用户，不面向未成年人。如果我们发现误收集未成年人信息，将按法律要求删除。Our services are intended for businesses and commercial users, not minors. If we learn that we have collected minor information by mistake, we will delete it as required by law.

16. 政策更新16. Policy Updates

我们可能因业务、法律、平台规则或安全要求变化更新本政策。重大变更会通过网站、系统通知、邮件或其他合理方式告知，并在页面顶部标明更新日期。We may update this policy due to business, legal, platform rule, or security requirement changes. Material changes will be communicated through the website, system notice, email, or other reasonable methods, with the updated date shown at the top of this page.

17. 联系我们17. Contact Us

如对本政策、个人信息保护或 Amazon 数据处理有疑问，请联系 support@daihuoniu.com 或 0371-5512-9006。我们会在合理期限内处理你的请求。For questions about this policy, personal information protection, or Amazon data processing, contact support@daihuoniu.com or +86 371 5512 9006. We will process your request within a reasonable period.